Delivery and Return Conditions

When an undesirable situation such as crushing, deterioration or breaking that may occur during the shipment of CarbonArt products is observed, the product should be sent to “info@crbnart.com” by taking the picture of the product on the day the cargo arrives, without spoiling the product packaging.

The shipping fee of the products you want to return unopened, belongs to the customer.

If the products you return comply with the return conditions, refunds are sent within 10 days after the product reaches us.

You can follow the process of your next bank.

* MUST SEND YOUR RETURN PRODUCTS TO THE ADDRESS MENTIONED BELOW, WITH A NOTE NOTIFYING THE REASON FOR THE RETURN AND THE ORIGINAL PACKAGING AND THE ORIGINAL INVOICE.

Inkilap Mh. 29 May Cd. No : 3 A / B Umraniye / Istanbul
M: 0532 300 82 83 | T: 0850 577 70 88 | info@crbnart.com

** If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice must be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

NEW APPLICATION ACCORDING TO THE GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385!

If you are not a taxpayer, you must fill in the information in the relevant return section of the invoice of our company when you return the product you have purchased, then sign it and send it back to us together with the product. Otherwise, your refund will not be completed.

General return conditions are as follows;

Returns must be made with the original box or packaging.
The return of products whose original box/packaging is damaged, which has lost its re-saleability feature and which cannot be purchased by another customer cannot be accepted.
You must send a petition containing the original invoice (all copies you have) and the reason for the return, along with the product you want to return.

If the product/products you want to return are defective, you should check the product with the cargo officer and keep a report and not receive it. In this case, the shipping fee is covered by our company. In other cases, the shipping fee belongs to the BUYER.

Payment options :

Payment by Credit Card:
Your payment transactions for credit card purchases are made directly by our payment service provider and contracted banks over 128bit SSL secure encryption. Thanks to the 3D Secure application, you cannot shop with your credit card without the approval of anyone other than you.

Payment by Wire Transfer:
You can send the fee to the bank account numbers registered in the system. Do not forget to write your order number in the description section.